Return Policy

Returns & Exchanges

At Reaal Kids, we want you to be completely satisfied with your super soft, cozy purchase! If for any reason you are not, we are happy to accept returns and offer exchanges in accordance with the terms below.

Eligibility and Timeframe

• Timeframe: We accept returns of unworn, unwashed merchandise with all original tags attached, accompanied by the original packing slip or proof of purchase, within 30 days of the original ship date. 
  Condition: Items must be in new, re-sellable condition. We reserve the right to refuse returns that do not meet these standards.
  Final Sale: Items marked as “Final Sale” or purchased on significant clearance are not eligible for return or exchange.

Initiating a Return

To start your return, please visit our online contact us at reaalkids@gmail.com with your order number and the item(s) you wish to return.Return Shipping (UPS)

• Domestic Returns: Once your return is approved through our portal, you will be emailed a pre-paid UPS shipping label. A flat rate of $7.00 will be deducted from your refund to cover the cost of return shipping.
• International Returns: Customers are responsible for all return shipping costs, duties, and taxes for international orders.
• Packaging: Please securely package your item(s) to prevent damage during transit. We are not responsible for items lost or damaged in return shipping. We strongly recommend noting the tracking number on your UPS label.

Refunds

• Refunds will be processed back to your original method of payment within 7-10 business days after we receive and inspect the returned merchandise.Original shipping charges are non-refundable.

Exchanges

• We offer exchanges for the same item in a different size or color, subject to stock availability.To ensure you get the item you want, the fastest way to exchange is to place a new order and follow the standard return process for the original item.